Delta Air Lines abided by the recommendation of the United States Department of Transportation (DOT), and as of January 11, it has not accepted emotional support animals in the cabin on any of its flights.
Last month, the US transportation authority issued a final rule stating that airlines are no longer required to recognize emotional support animals as service animals.
For this reason, Delta will no longer accept new reservations for these types of animals, and will only be subject to accepting service animals, which are dogs of any breed specially trained to assist a person with a disability.
The airline also lifted the restriction for pit bull dogs that meet the required documentation, only as service animals and not emotional support.
The transport of emotional support animals sparked a series of incidents during flights on different airlines, prompting the DOT to update the policy.
According to David Garrison, Delta Air Lines senior vice president of Corporate Security, since 2016 there has been an increase of nearly 85 percent in animal incidents, including urination, defecation, and even bites.
“Our top priority is the health, safety, and comfort of Delta customers and our people. We strongly believe that this policy change will improve the overall travel experience for everyone, “said the executive.
For this reason, only service animals are admitted, who must have the documentation requested by the DOT to certify their health, training, and behavior of the dog 48 hours before departure, through the airline’s website.
For customers who book a flight less than 48 hours in advance, they can present this documentation at the time of check-in or at the boarding gate.
If the flight on which a service animal will go is longer than eight hours, a DOT Certification of Relief must be submitted to attest that the dog will not relieve itself on the plane or can do so without causing health or sanitation problems.
Delta Air Lines reported that it will deny boarding to any service animal that poses a threat or demonstrates aggressive or inappropriate behavior in a public setting.